Privacy Policy

1. Introduction

Lendvox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lendvox.net or use our mortgage brokerage services.

2. Information We Collect

We may collect information about you in various ways, including:

Personal Information

• Name, email address, phone number, and postal address
• Date of birth and national insurance number
• Employment information and income details
• Credit history and financial information
• Property information and mortgage requirements

Technical Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process your mortgage applications and provide our services
• Communicate with you about your application and our services
• Compare mortgage products from our panel of lenders
• Comply with legal and regulatory requirements
• Improve our website and services
• Send you marketing communications (with your consent)
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Mortgage lenders on our panel to process your application
• Credit reference agencies to assess your creditworthiness
• Solicitors and conveyancers involved in your property transaction
• Regulatory bodies as required by law
• Service providers who assist in our operations

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For mortgage applications, we typically retain records for a minimum of 6 years after the end of our business relationship.

8. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: